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My videos are not loading/playing
My videos are not loading/playing
Kaelyn Fuglaar avatar
Written by Kaelyn Fuglaar
Updated over a week ago

It's never fun when you're ready to jump in to watch a lesson only to find out it's not loading or keeps buffering.🙈 We first suggest to check on your video quality settings. It may not load because it might be on too high of a setting for your internet speed.

👇Here's how to lower down the quality👇

1. Click on the settings button located on the bottom right of the video you're trying to watch. 

2. Select the 360p setting and bam! You should be able to watch your lessons with ease!

If you are still experiencing issues, please feel free to contact us! We're here to help!

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